Store Policies

Payment

We require all payments to be made through venmo or Paypal. A Paypal account is not required.

For customizable or personalized orders, orders will not be processed until full payment has been received.

Shipping 

For items that are in-stock, we ship within 3-5 days of receiving your full payment. All items will be shipped USPS priority or first class with tracking and insurance, the cost of these is included in your shipping price.  IF YOU NEED RUSH SHIPPING please contact us before placing the order to make sure we are able to accommodate your request.

At the moment we offer no international shipping. 

Returns/Exchanges 

All products have sizing and measurements clearly provided in their descriptions. Please read full product descriptions and ask questions prior to purchasing. We gladly accept returns if the product is in an unused and and in original condition for exchange only or offer a store credit within 5 days of delivery of your returned item. Please contact us within 3 days of delivery. Customized or personalized orders cannot be returned or exchanged.

We are not responsible for item wear that is a result of customer negligence such as the following; obvious hair loss due to constant friction/rubbing, over packing, exposure to harsh environmental conditions like water or sun damage.

Custom Orders

At the moment we do not offer custom orders, however some products such as our Totes, the Stacie, the Arya or Horizon bags are customizable (liner, type of strap, zipper or closure etc). On some items we can offer personalization such as adding initials. Please contact us with any questions about our customization options.